• Two hours of video footage divided into five chapters featuring Jim Bell’s insights and expertise!
• The slides automatically advance in sequence as you watch the video!
• You can pause, move ahead or back to another chapter at any time!
• You can come back and watch the webinar over and over again and train your whole team!
• You can download a PDF of more than 120 slides from within the player and share with your team!
• As an added bonus, you can download a 20 page PDF featuring detailed tracking sheets, and loads of valuable tools to get your dealership operating in high gear!

Here's what Jim covers in this two-hour video webinar:

Chapter 1: Check list for the creative thinker:

• You don’t have to invent the wheel!
• Is anyone else doing it successfully?
• What is the down side?
• How will it affect our existing business?

Chapter 2: Assessing the market shift:

• Looking at the global village!
• The Canadian reality!
• How many sales people do you have?
• If you can dream it you can do it!

Chapter 3: Tracking your key performance indicators:

• Expense control!
• It’s a number game, how do you measure up?
• Six KPI numbers guaranteed to lose you money!
• Getting more dollars to fall to the bottom line!

Chapter 4: What do you know about your service department?

• In the service department you either sell time or eat it!
• Do you know daily how much time you are eating?
• How much is each technician is netting you weekly?
• Are you leaving legitimate dollars on the table?

Chapter 5: Jim Bell’s Money makers:

• Your attitude should be: “the answer is yes! What was your question!”
• Pre-service inspections are good for your and the customer.
• Picking up 70% gross profit without having to try very hard!
• Thinking outside the box!

Conclusion: There are still only two ways to improve your service department’s bottom line: increase gross sales or reduce expenses! This dealership training video webinar is packed full of basic tips to do both.

Bio of our Presenter: James Gilmour Bell began his career as an auto technician and quickly progressed to foreman, service advisor and service manager.  Bell has also held OEM positions, such as zone service manager, district parts and service manager, regional sales manager, and market representative for the franchising of new dealers.  He brings this 35-year, multi-country, multi-faceted industry experience, and a no-nonsense style to his current role as fixed-operations-facilitator and in-store consultant.  He is the president of Global Automotive Consultants (GAC), based in Oakville, ON.