Dealer Facilites – Monte Weis

Bank on bricks and mortar

Bank on bricks and mortar

October 26, 2015 at 6:01 pm 0 comments

IF WE’VE LEARNED ANYTHING FROM THE RETAIL BANKING INDUSTRY, IT’S THAT BRICKS AND MORTAR DEALERSHIPS STILL MATTER TO CUSTOMER EXPERIENCE. HOW WILL YOU ADD CAPACITY? WHILE THE ECONOMY HAS HAD bumps in the road, Canadian auto sales continue to grow. If we were to add up where all of the […]

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Photo courtesy of Nelson Industrial

Putting the work in bench

October 16, 2015 at 1:47 am 0 comments

A TECH BENCH KEEPS THE SERVICE AREA CLEAN AND ORGANIZED. JUST BE SURE TO KEEP YOUR BENCH CLEAN. It was in the 1990s when I first noticed a handful of dealers building windows between the service write-up area and the workshop. The idea was to be transparent with customers and […]

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Bright Ideas

Bright Ideas

June 16, 2015 at 7:59 pm 0 comments

GET THE RIGHT LIGHTING FOR YOUR SHOWROOM In this column we try to bring facility-centric ideas to the forefront that are generally off the radar, but that can have a positive return on investment, customer loyalty and employee morale. From the time we started doing facility consulting, there is one […]

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Bullpen or bull?

Bullpen or bull?

April 24, 2015 at 2:21 pm 0 comments

Weighing the pros and cons of the bullpen layout A FEW MONTHS AGO, my column on “tables for tablets” looked into how technology could alter the layout of a showroom. The argument was that mobile devices like tablets could become more prominent and therefore potentially reduce the number of sales […]

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Fun with Feng Shui

Fun with Feng Shui

January 8, 2015 at 4:11 pm 0 comments

In order to bring a level of festivity to this issue, we will turn our attention to the Chinese New Year. How does Chinese New Year relate to facilities? As it is typical, this column strives to introduce facility-centric ideas that are generally off the radar, but can generate a […]

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Tables for tablets

Tables for tablets

December 29, 2014 at 4:25 pm 0 comments

The way dealers communicate with their customers requires a rethink when it comes to the dealership sales environment From traditional to social media, websites and newsletters, the idea behind the different communication platforms available today is that they all appeal to different people. By contrast, at most dealerships, communication and sales […]

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All about the details

All about the details

November 4, 2014 at 7:16 pm 0 comments

Anyone who has completed a construction or renovation project knows firsthand that the last five per cent of it is usually the most difficult. In fact, we often see the final five per cent not completed for many years, if at all. Construction can be a grind, and the last […]

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Pre-owned accommodation

Pre-owned accommodation

September 2, 2014 at 9:46 pm 0 comments

WHY A THOROUGH FACILITIES APPROACH CAN PAY DIVIDENDS FOR YOUR USED-CAR BUSINESS One area that’s becoming increasingly important for franchised dealers concerns pre-owned vehicles. From a facilities perspective there are many approaches and variables that can help integrate a successful pre-owned vehicle operation into your physical environment. In our experience, […]

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