The big picture: David Adams

Do customers really want what they say they do?

Do customers really want what they say they do?

December 22, 2016 at 3:27 pm 0 comments

Polls show Canadians support the environment — as long as there’s no personal cost It has been a little over a year since the Liberals won the last federal election. Now a year into his mandate, Justin Trudeau’s approval rating as Prime Minister sits at a phenomenal 69 per cent. […]

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Where we are headed

Where we are headed

October 26, 2016 at 6:12 pm 0 comments

Change is on the horizon for the auto industry There are lots of other folks that have a much better handle on the market than I do, but after being in the auto industry for almost 30 years, one thing I do know is that it’s cyclical. We’ve had a […]

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Green with envy

Green with envy

September 15, 2016 at 8:22 pm 0 comments

Competition heats up between Ontario and Quebec on climate change I can’t remember what grade I was in at school when I read Hugh MacLennan’s 1945 novel Two Solitudes.    Nonetheless, the book made an impression and provided a greater appreciation of the Canadian psyche and the distinctions between English and […]

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Time for a crash course

Time for a crash course

August 4, 2016 at 2:57 pm 0 comments

As consumers, we don’t spend much time thinking about where our vehicle gets repaired after we’ve been in an accident.

After all, why should we? Isn’t one collision repair facility the same as the next?

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Brave new world

Brave new world

June 13, 2016 at 3:39 am 0 comments

Connected and automated vehicle technology part of government plans to improve safety and efficiency on Canadian roads Back in mid-February, Hon. Marc Garneau, Canada’s Minister of Transport, provided testimony to the Transportation and Communications Standing Committee of the Senate, during which he elaborated on the mandate he received from the […]

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The road to reducing emissions

The road to reducing emissions

May 3, 2016 at 1:50 pm 0 comments

Prime Minister Trudeau recently attended a state dinner held in his honour at the White House, representing the 10th time President Obama has honoured a head of state during his two terms as President. It’s the first time in 19 years that a Canadian Prime Minister has been the subject […]

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The challenges ahead

The challenges ahead

March 8, 2016 at 8:52 pm 0 comments

VEHICLE SALES HAVE BEEN STRONG BUT THEY MIGHT NOT BE FOREVER Canadian auto sales have been on a growth ride for the last number of years, with the industry achieving record sales volumes in each of the last three years. In fact, last year we were just shy of the […]

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Who do you trust?

March 7, 2016 at 9:17 pm 0 comments

TRUST IS SUCH A KEY COMPONENT TO SUCCESSFUL SALES AND RELATIONSHIP BUILDING. ARE DEALERS READY TO BOOST CUSTOMER TRUST? My column last month was entitled Back to the Future and as we enter a new year, I thought it appropriate to continue that theme. As we step into 2016, I […]

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