Features

Consumers want out of the box

Consumers want out of the box

February 21, 2017 at 2:17 pm 0 comments

F&I providers are adapting their tools, training and products to help dealers provide a better customer experience. It’s no secret that many car buyers don’t enjoy the F&I business office experience. They say it takes too long, they feel pressured, and they often don’t really understand the value and costs […]

Read more ›
What have we learned?

What have we learned?

February 21, 2017 at 2:15 pm 0 comments

As we conclude our Retail Revolution series, we present the key takeaways for dealers. Over the last year, the Retail Revolution series in Canadian auto dealer has focused on seven companies. But in a twist from you’d normally expect, none of them is directly related to vehicles or dealerships. Instead, […]

Read more ›
Jaguar VR press event turns heads – literally

Jaguar VR press event turns heads – literally

February 21, 2017 at 2:11 pm 0 comments

Global VR press conference at LA Auto Show signals OEM interest in virtual reality technologies for showcasing vehicles. Virtual reality technology is taking the world by storm. And the auto industry is getting swept into the action. Leading the way is Jaguar – the British brand drove into bold, new […]

Read more ›
The rising fortunes of Panera Bread

The rising fortunes of Panera Bread

December 22, 2016 at 2:39 pm 0 comments

Panera Bread continues to evolve its offering using a mix of technology and common sense to better meet customer needs Business is always a bit of a risk, but there are times when the wildest gambles pay off. And that’s exactly what happened with one of the most successful American […]

Read more ›
Hearts and soul

Hearts and soul

December 22, 2016 at 1:40 pm 0 comments

Auto dealers care deeply about their communities and many aren’t afraid to dig into their wallets to help those in need There’s a reason auto dealers are often the first stop for intrepid fundraisers, sports teams and service organizations looking for sponsorship. From one-time sizable donations to long-term financial contributions, […]

Read more ›
Shop talk

Shop talk

November 2, 2016 at 2:04 pm 0 comments

Tools of the trade Bright light – LED lighting system Find what you’re looking for more quickly with Metalia’s LED lighting system for modular cabinets. The lighting system is available for all of Metalia’s modular cabinets of any height or width, said the company. Metalia added that the LED lighting is […]

Read more ›
Technology amenities build service loyalty

Technology amenities build service loyalty

October 26, 2016 at 6:48 pm 0 comments

Invest in Wi-Fi and other technology amenities in your service lounge, said J.D. Power in its latest study. The 2016 Canadian Customer Service Index Long-Term [CSI-LT] Study, which measures satisfaction and intended loyalty from owners of vehicles four to 12-years-old, found that customer satisfaction increased when technology amenities were included […]

Read more ›
Buying cars like books

Buying cars like books

October 26, 2016 at 6:47 pm 0 comments

In the second part of our series on retail innovation, Canadian auto dealer visited the Hyundai Rockar store inside Europe’s largest mall in London, England to experience what some say could well be the future of automotive retail You have to be in the right frame of mind to really […]

Read more ›
Canadian auto dealer