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A dealer’s perspective

A dealer’s perspective

September 17, 2010 at 6:40 pm 0 comments

Laureate winner shares his insights At this year’s ADESA remarketing forum, Steve Chipman, 2010 Laureate winner and president of the Birchwood Automotive Group, based in Winnipeg, MB, provided insight into the auto business to an audience consisting primarily of large commercial vehicle remarketers, including manufacturer finance, leasing and rental companies. […]

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Are you a  “Service First” dealer?

Are you a “Service First” dealer?

September 17, 2010 at 6:31 pm 0 comments

Serve your new-vehicle customers well and they’ll stick around We are living through a transformation in automotive retailing, the likes of which haven’t been seen for generations. Ownership transition is at a heightened level, brand transition is as pronounced as ever and relative newcomers are surging forward while stable mainstays […]

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CADEX is cancelled

CADEX is cancelled

September 17, 2010 at 2:44 am 0 comments

As you likely know by now, I decided to cancel the CADEX event. As a final point of closure, I thought I would use this column to share some of the feedback I’ve received since making that decision. For those of you who were not aware (we sent out the […]

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The wholesale perspective at mid-year

The wholesale perspective at mid-year

August 17, 2010 at 6:21 pm 0 comments

Prices are down but activity remains high About this time each year we typically stop to reflect on what has occurred in the auction business during the first half. First, let’s take a look at prices in the overall market. If you have been watching the ADESA Canada Used Vehicle […]

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Internet marketing can be like the wild west

Internet marketing can be like the wild west

August 17, 2010 at 2:50 pm 0 comments

How to corral your online prospects The last year has been crazy in automotive retail in Canada. With all the negative talk in the past 18 to 24 months, auto retailers are now feeling the pinch from increased volumes and increased demands. By recent counts, the Canadian dealer count is […]

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Which side is right?

Which side is right?

August 17, 2010 at 2:29 pm 0 comments

CADA takes a stand against the import of RHD vehicles The issue of right-hand-drive (RHD) vehicles on Canada’s roads is one that has gained some attention in recent months. RHD refers to vehicles in which the driver sits on the right-hand side of the cockpit, as opposed to the traditional […]

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Own the customer

Own the customer

August 17, 2010 at 2:18 pm 0 comments

If you don’t, your competition will Six months after the fact, at the height of summer, the Winter Olympics are now a distant memory. But they can still remind us of a lesson worth learning. Did you watch the Olympics? Probably, and you probably remember the Canadian slogan, “Own The […]

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Sharing information in a time of change

Sharing information in a time of change

August 17, 2010 at 2:07 am 0 comments

A national conference with a direct dealer focus Since CADA’s National Conference in Vancouver a few years ago, we at Canadian auto dealer get asked on a regular basis whether we know the timing of the next event. Our answer is, and continues to be, that we are not aware […]

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