Hybrids find their sweet spot

Hybrid vehicles are emerging as an increasingly important part of Canada’s electrification mix as consumers weigh affordability, efficiency and long-term vehicle value, according to Canadian Black Book (CBB). In its latest market insights article, CBB said hybrids have become one …

Still fighting to rebuild

A year after the Crown withdrew all 176 criminal charges against former Rouge Valley Mitsubishi employees Harris Bocknek and Fadi Zeto, the fallout from Project Warden continues. The two men say they remain unable to return to registered auto-retail work, …

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More than Features

PBS Systems is betting that support, flexibility and long-term relationships matter more than a list of features For most dealers, the question is no longer what a DMS can do. At this point, every major platform can point to a …

Round and round we go

Dealers are battling through short-term disruption and long-term uncertainty In communities right across Canada, bingo halls regularly attract hundreds of patrons looking to test their luck. Bingo balls bounce and spin, delivering random outcomes. Similarly, opinions on where the North …

The seven stages of AI adoption

Barry Hillier, CEO and co-founder of Auto Agentic AI, outlines a seven-stage framework for AI maturity in his book, From the Transactional Age to the Intelligence Age: The automotive playbook for rebuilding organizations around AI, which examines how dealerships move …

CARTS study reveals dealer tech disconnect

Dealers adopt tech, but  integration and impact still lag The inaugural Canada’s Automotive Retail Technology Study (CARTS), sponsored by RBC Automotive Finance, offers a detailed look at what is shaping dealer satisfaction with retail technology and where the biggest gaps …

Tech providers respond to CARTS findings

Vendors say study confirms adoption, trust and integration challenges Technology providers say the Canada’s Automotive Retail Technology Study (CARTS) confirms what many have been hearing from dealers for years. The issue is not access to technology. It is getting that …

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